Terms & Conditions

Please read through the following terms and conditions. They are here to safeguard you as the customer and us as your retailer.

Orders

  1. Orders are subject to availability.
  2. If an item is not in stock and we can offer you an estimated restocking date we will require a backorder and full payment before we can dispatch for delivery. You are responsible for checking that all the details of your order are correct and suitable for your requirements including measurements, dimensions, product features, access, and delivery. If we attempt to make a delivery and cannot access the property due to size restrictions then a delivery charge will be applicable to you and not refundable. Our courier service will only deliver to easy access, front/back door and ground floor only. 
  3. We reserve the right to refuse to process any order for an individual or company. Any payment that has been taken will be refunded in full.

Cancellations

If you order an item that is in stock you may cancel your order any time prior to delivery arrangements and not incur any costs as long as the items have not been dispatched for delivery.

Delivery details

  1. It is your responsibility to ensure that all the furniture items you have ordered will fit through all access points to the property and that there is sufficient access for our delivery vehicle to reach the delivery address.
  2. If an attempt to make a delivery by us or a courier cannot be fulfilled because access to the property of choice is not practical due to size restrictions then a delivery charge may be applicable to you and non-refundable. If an additional charge is incurred by a courier service, this will also be applicable to you and non-refundable.
  3. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of order.
  4. Where delivery bookings have been made: if you are unavailable to take delivery of your furniture order after agreeing on a delivery date with us re-delivery charges may also apply.
  5. Once a delivery date is agreed upon and then subsequently postponed by you, there may be a courier cancellation fee that is your responsibility and is non-refundable.
    1. The usual lead time is usually from 2-3 weeks.  As orders are subject to availability and depending on the area postcode to deliver, this could occasionally mean that the lead time may extend up to 3-6 weeks.  Occasionally unforeseen circumstances may occur which Maison Bella has no control over. For this reason please be aware that under these circumstances lead times may be extended for which we cannot be held responsible.  We will endeavour to keep you informed at all times.
    2. An adult must be present at the delivery address to receive your goods sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects on delivery.
    3. Our courier service will only deliver to easy access, front/back door and ground floor only. 
    1. The courier service will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows.
    2. The courier service reserve the right to refuse to move items within your home if there is a risk of damage to the Item or to your home and property.  You will be responsible for moving the Item(s).
    3. We carry the risk of loss or damage to the products until you receive them. The products belong to you when you have received them and paid in full.

    Returns

    1. Returns are accepted only if the item arrives damaged. Please inspect your item upon delivery to ensure satisfaction. All returns must be securely wrapped.
    2. You are very welcome to return the item yourself to Dorchester, but please make sure that the item is fully wrapped to protect it from any damage during transportation as we cannot accept the item back if it has not been adequately protected.
    3. Please feel free to contact us for any advice on how to wrap and box your item if you are unsure as we are always here to help!
    4. If you believe any of our products to be of unsatisfactory quality please contact us immediately (please see contact details on the website).